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Refund Policy

At Chandrika Rice, we are committed to providing you with the highest quality products. If, for any reason, you are not satisfied with your purchase due to damage or defective packaging, we offer a refund policy as outlined below.

Eligibility for Refunds

You may request a refund under the following conditions:

  • Damaged Products: If the product you received is damaged or not in the condition it was advertised, you are eligible for a refund.
  • Torn Packaging: If the packaging is torn or compromised upon delivery, making the product unsuitable for consumption, you are eligible for a refund.

How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Time Frame: You must raise a return request within 24 hours of receiving your order. Requests made after this time frame will not be accepted.
  2. Contact Us: Please contact our customer service team via email or phone to inform us of the issue. Provide your order number, details of the damage or packaging issue, and any relevant photos that clearly show the problem.
    • Email: chandrikarice@gmail.com
    • Phone: 9999999999
  3. Return Approval: Once we review your request, we will approve the return if it meets the criteria. Our team may arrange for the return of the damaged product, and we will guide you through the return process.

Refund Process

  • Refund Method: Refunds will be processed using the original payment method. If you paid by credit/debit card or net banking, the refund will be credited back to the same account.
  • Processing Time: Once your return is approved and the product is received, we will process your refund within 7-10 business days.
  • Notification: You will receive a confirmation email or SMS once the refund has been processed.

Important Notes

  • Non-Returnable Items: Due to the nature of our products, we do not accept returns or refunds for reasons other than damage or packaging issues.
  • Condition of Returned Items: The product must be returned in its original packaging, with all labels and tags intact. Products that are not in their original condition will not be eligible for a refund.
  • Shipping Costs: In the case of a valid return due to damage or packaging issues, Chandrika Rice will cover the return shipping costs.

Contact Us

If you have any questions about our refund policy or need assistance with a return, please feel free to contact our customer service team.

  • Email: chandrikarice@gmail.com
  • Phone: 9999999999